Contact Our Support Specialists
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns and general feedback. Contact us via live chat, email or phone for fast assistance. We aim to resolve account and payment enquiries promptly and can guide you through verification steps, withdrawals, responsible-gambling tools and estimated verification times. Use the channels below to get in touch whenever you need help, or request a callback via your account area for more complex queries.
| Department | Contact |
|---|---|
| Customer support | [email protected]; Live chat 24/7; response usually within minutes |
| General enquiries | [email protected]; email replies within 24 hours |
| Affiliate enquiries | [email protected]; partner team Mon-Fri |
| Phone | +44 20 7946 0823; for urgent account issues |
| Working hours | Customer support 24/7; General enquiries Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues, or enquiries that need documentation or explanation. Please send messages to [email protected] with a clear subject line and include your current contact details and account ID where applicable. Providing full information helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. For straightforward requests you’ll often get a reply within a few hours; more complex issues, such as payment investigations or extended verification checks, can take longer depending on their nature and any third-party processing. If you need faster help, use live chat for the quickest turnaround.
Feedback
We’re keen to hear your feedback, suggestions or ideas for improving the site. Tell us about features you’d like, bugs you’ve spotted or anything that would make play easier. All feedback is reviewed carefully by our team and used to improve the service and user experience. Send comments to [email protected] or use the in-site feedback form.