Responsible Gambling Policy

At Twinky Win we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. That means offering clear tools, sensible limits and accessible support so customers in the United Kingdom can make informed choices about their gambling activity.

Our player protection principles

We aim to protect players by promoting safer play, verifying age and identity where required, and applying checks that reduce harm. We use a risk-based approach to detect unusual activity and offer interventions where needed. Personal responsibility and customer care are central to how we operate.

Activity-control tools

Deposit limits

Players can set daily, weekly and monthly deposit limits on their account. These limits are applied immediately and can be lowered at any time. Increases are subject to a 24-hour cooling-off period to prevent impulsive changes.

Loss limits and session controls

Loss limits let you cap the amount you can lose over a chosen period. Session limits and reality checks are available to remind you how long you have been playing and how much you have spent during a session.

Time-outs and breaks

If you need a short break, you can use our time-out feature to suspend play for 24 hours up to 6 weeks. Time-outs are reversible by the account holder, but they give a clear pause from gambling activity to help regain control.

Self-exclusion

If you feel you need to stop gambling for a longer period, self-exclusion is available. You can request exclusion for a minimum of 6 months, and longer periods if preferred. During self-exclusion access to the account is blocked and promotional contact is stopped. We also recommend that UK players consider registering with GAMSTOP, the national self-exclusion scheme, as an additional safeguard.

Signs of problematic behaviour

Watch for changes such as chasing losses, spending more than intended, hiding gambling from others, neglecting work or family, or borrowing money to gamble. If these occur, it is a good time to use our tools and seek help.

Tips for maintaining control

Set realistic budgets and stick to deposit limits, use session reminders, avoid gambling when stressed or under the influence, and take regular breaks. Treat gambling as a form of paid entertainment rather than a way to make money.

Professional support and further help

If you need advice or support, trusted UK organisations include GamCare, BeGambleAware and GambleAware. Your GP or local NHS services can also provide confidential help and signpost specialist support. If you would like to discuss account controls or need assistance, contact our support team via [email protected] and we will help you access the right options.